Fernley, NV ★ Fallon, NV ★ Sparks, NV
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Privacy
Western Big R (bigrwest.com) does not share, sell or trade customer information, including e-mail addresses. Customer credit card information is used to complete the order only. We do not use or release any credit card or financial information for any purpose. We may use customer information for marketing and promotional purposes.
Applicable Law / International Law
Information that is submitted to this site will be collected, processed, stored, disclosed and disposed of in accordance with U.S. law. If you are a non-U.S. user, you acknowledge and agree that we may collect, use and disclose your information, as discussed above, outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries. By providing us with your information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such information outside your resident jurisdiction. If you do not consent to the terms of this policy, please do not use this site. If you have already provided us with information, please contact us at custservonline@bigrwest.com and let us know how you would like us to handle your information.
Order Processing
Western Big R is dedicated to delivering your purchase as quickly and affordably as possible. We’re currently offering curbside / in- store pickup only. Delivery and Shipping options may be offered in the future.
In-Store Pickup
Depending on your location and the products you have chosen, your order may be eligible for in-store pickup. At checkout you will be able to choose a location near you and once processed your order will be picked up there. Your order will be reviewed and your card charged, the store will receive your order info, and within 2 business days the store location will email you or call you to let you know your order is ready for pick-up. Please bring the card that was charged and a photo ID to order pickup. For more information on the process or to ask questions please email custservonline@bigrwest.com or call 775-575-2491.
Order Cancellation
You may cancel your order at any time prior to pickup or shipping. Custom or special orders may be non-cancellable or incur restock fees.
Returns
Western Big R will gladly accept your returns for exchange or store credit within 30 days of purchase.
Merchandise must be in as-new condition (with tags, packaging intact, unwashed, unworn, etc.)
You must have proof of purchase for all cash returns.
If you do not have a receipt, the return will be made for the lowest sale price and for store credit only.
Big R does not cover ordinary wear and tear or damage caused by improper use or accidents.
If your item has a manufacturing defect in its materials or workmanship, you can return it for a refund or exchange. Used items must be clean for return or exchange.
We do not return or exchange clearance items. All clearance items, ammo, and power equipment are final sale.
Power equipment items such as lawn mowers, weed eaters, hedge trimmers, chainsaws, air conditioners, power washers, compressors, generators (and any other power equipment not listed here) are not returnable. These items must go through the manufacturer's warranty for repair.
Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.
All returns must be approved by a store manager.
All web site returns are handled at the stores. Seasonal items may be subject to a restocking fee.
Discontinued Footwear
Our discontinued and closeout footwear may not come in their original boxes. All sales are final for all discontinued, closeout and clearance footwear.
Online Disclaimer
Western Big R will always strive for accuracy in our advertising, but sometimes errors in pricing, photography and/or description may occur. Western Big R reserves the right to correct any such errors. Any and all photography (product or otherwise) is for illustration purposes only and may not reflect the actual product. Western Big R reserves the right to limit quantities ordered and the right to accept or decline any e-Commerce order.
Payment Processing
Pay securely with your Credit Card